Privacy Policy

Privacy Policy Valavan Academy is a brand of Valavan Ventures Private Limited ("we", "us", "our"). Registered office: SF No 157/3, Mandabam Street, Salaipettai, Pernambut Taluk, Vellore District, Tamil Nadu – 635810 · CIN: U85500TN2026PTC190473 Last updated: [DATE OF PUBLISHING] This policy explains what personal data we collect when you visit our websites (valavanacademy.com, valavanacademy.in, learn.valavanacademy.com), contact us on WhatsApp, Instagram or Facebook, register for a webinar or workshop, or enrol in a course — and how we use and protect it. 1. What we collect Data When Name, mobile number, email, city, occupation, program of interest When you fill a form, register, enrol or message us Messages you send us and our replies WhatsApp, Instagram, Facebook Messenger, email Your WhatsApp / marketing consent and when you gave or withdrew it Forms, chats, calls Payment details: amount, status, payment ID Payments go through Razorpay. We do not see or store your card, UPI PIN or bank login Course enrolment and progress basics When you join a course How you found us: campaign / UTM tags, page visited, device and browser type Website visits and links Notes from calls with our team When our sales or mentor team speaks with you We do not knowingly collect data from children under 18 without the consent of a parent or guardian. 2. Why we use it To reply to your enquiry and send the brochure or information you asked for. To register you for webinars and send reminders. To process payments, instalments and course access. To support you as a student (doubts, mentoring, certificates). To send updates and offers on WhatsApp only if you agreed (see section 4). To understand which channels bring learners, and improve our courses. To meet legal, tax and accounting duties, and to prevent fraud or misuse. 3. Automated tools and AI We use software, including AI tools, to help our team: for example to sort enquiries, suggest replies and answer common questions about our courses. AI answers are limited to information approved by us. Prices, discounts, refunds and other money decisions are always made by a person. You can ask to speak to a person at any time. 4. WhatsApp and marketing messages — your choice We send course updates and offers on WhatsApp only after you agree (a checkbox on our form, by messaging us first, or on a call with our team). You can stop any time: reply STOP on WhatsApp, or email us. We will stop marketing messages on all channels. We limit how often we message you and do not message late at night. 5. Who we share data with We do not sell your personal data. We share it only with service providers who help us run the academy, under contract and only for these purposes: Provider Purpose Supabase (hosted in Mumbai, India) Our database Razorpay Payments Meta (WhatsApp, Instagram, Facebook) and our WhatsApp service provider Messaging Anthropic (AI) — and any other AI provider we may use Drafting and answering messages Google Workspace Email, documents, sheets Zoho TrainerCentral Course delivery Vercel, Cloudflare Website hosting, files Some providers may process data outside India. We choose providers with appropriate security and contractual safeguards. We may also disclose data when required by law. 6. How long we keep it Enquiry data: up to [24] months after our last contact, unless you become a student. Student data: for the duration of your course access and up to [3] years after, for certificates and support. Payment and invoice records: as long as tax and accounting laws require. Data you ask us to delete: deleted as described in our Data Deletion page, except what the law requires us to keep. 7. Your rights Under the Digital Personal Data Protection Act, 2023 you can: ask what personal data we hold about you and how it is used; ask us to correct or update it; ask us to delete it (see the Data Deletion page) — email [grievance@valavanacademy.com]; withdraw consent at any time (this does not affect anything done before withdrawal); nominate another person to exercise your rights if you are unable to; raise a grievance with us, and if not resolved, with the Data Protection Board of India. To use any of these rights, contact our Grievance Officer below. We will reply within [30] days. 8. Security We use access controls (each staff member sees only what their role needs), two-factor authentication on our accounts, encrypted connections and activity logs. No system is perfectly secure; if a breach affects your data we will inform you and the authorities as required by law. 9. Cookies and tracking Our website uses basic cookies and campaign tags (UTM) to understand which pages and campaigns people use. [List any analytics / Meta Pixel / Google tags actually used on the site.] You can block cookies in your browser settings. 10. Changes We may update this policy. The "Last updated" date above will change, and important changes will be shown on the website. 11. Contact and Grievance Officer Grievance Officer: Valavan P, Founder, Valavan Ventures Private Limited Email: [grievance@valavanacademy.com] Phone: +91 93428 96977 (Mon–Sat, 10 AM–7 PM IST) Address: SF No 157/3, Mandabam Street, Salaipettai, Pernambut Taluk, Vellore District, Tamil Nadu – 635810